The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
Non-smoking rooms
Wi-Fi
No parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Smoke detectors
Fire extinguishers
Services
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Spa & Leisure
Indoor swimming pool
Sun loungers
Casino
Sun terrace
Garden area
Spa & wellness centre
Sauna
Waxing
Facial
Beauty treatment
Back massage
Head massage
Full body massage
Foot massage
Room features
Air conditioning
Heating
Soundproofed rooms
Sitting area
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Rue Bon Port 27,
Montreux,
Switzerland,
1820,
Vaud
Map view
Rue Bon Port 27,
Montreux,
Switzerland,
1820,
Vaud
City landmarks
Castle
Chillon Castle
1.9
km
Art object
Freddie Mercury Statue
930 m
Casino
Casino Barriere Montreux
780 m
Museum
Queen Studio Experience
770 m
rue de la Gare 40
Musee historique de Montreux et de sa region
710 m
Quai Edouard-Jaccoud
Lakeside Promenade Fleuri
950 m
Church
Temple Saint-Vincent
810 m
rue du Pont
Vieille-Ville de Montreux
870 m
quai de la Rouvenaz 2 Next to Freddie Mercury Memorial
Allo Claude
860 m
Event hall
2M2C - Montreux Music & Convention Centre
1.8
km
Audiorama
1.1
km
Place du Marche
Montreux indoor market
830 m
Event hall
Ancienne Poste des Planches
810 m
Across Montreux Palace Hotel
Monument to Vladimir Nabokov
1.4
km
Montreux Jazz Festival
1.4
km
Quai Edouard -Jaccoud
Lake Geneva Marine
1.5
km
Rochers-de-Naye
Alpengarten La Rambertia
1.6
km
Rue de la Gare 22
Golden Pass Railway
1.3
km
Glion
1.7
km
St. John's anglican church
810 m
Montreux School Of Business
810 m
Rue de l'Eglise Catholique 9
Association Narcisses Riviera
640 m
Freddie Mercury apartment
810 m
Statue a la Memoire de la Reine Elisabeth
810 m
Monument du marechal Mannerheim
810 m
Taulan Art Factory
810 m
Rochers-de-Naye
Marmot's Paradise
1.6
km
Nearby
Church
eglise du Sacre-Coeur
590 m
Theatre Alcazar
510 m
Church
Eglise De Montreux
550 m
Restaurants
Golf Hotel Rene Capt
220 m
rue de Bon-Port 33
Le Contretemps
430 m
rue de Bon-Port 2
Restaurant Huit Sushi
460 m
avenue du Casino 17
Buffet de la Gare de Glion
1.7
km
route des Chemins de Fer 5
Le Bis
570 m
avenue Nestle 17
Restaurant Le Jaman
1.6
km
route de Caux 1
La Brasserie J5
610 m
avenue du Casino 32
Restaurant Fresh
1.8
km
route du Bugnon 15
L'entracte
750 m
rue du Theatre 9 Casino Barrière
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
beautiful views
comfortable rooms
impersonal service
limited dining options
7.6/10
Very good
Rooms
8.5
Location
8.8
Service
7.8
Dining
5.8
Guest reviews
7.6/10
based on 6 reviews
3.5/5
based on 473 reviews
8.0
8.0/10 based on 2604 reviews
#10 of 17 hotels in Montreux based on Tripadvisor
John
United Kingdom,
May
2024
6.6/10
I had a pleasant stay with some great views of Lake Geneva from the room's balcony. The rooms were stylish and comfortable, although the hotel service was impersonal and somewhat lacking in friendliness. The location by the lakefront was stunning, with a nice walk to the main area of Montreux but the dining options were a bit underwhelming.
Rooms
9.0
The rooms had a really nice lake view and were very comfortable and stylish with a balcony overlooking Lake Geneva. A pleasant surprise was getting a room better than what we had booked.
Service
5.0
The service was impersonal with odd questions asked at check-in. The staff seemed moderately nice but not too competent, especially regarding responding to guests' needs.
Location
9.0
The location overlooking the lake front was insanely gorgeous, and the lakeside balcony room was worth it. It was a nice walk to the main part of Montreux by the lakeside promenade.
Dining
5.0
The dining experience was a bit poor, not quite matching the expectations of a 4-star hotel. The food choices were minimal and timing could be better.
Facilities
6.0
beautiful views
impersonal service
Jimmy
United States,
February
2024
8.6/10
I had an amazing stay at this hotel. The room was absolutely stunning with double French doors opening to a terrace overlooking Lake Geneva and the mountains. The service was top-notch, making us feel welcome and helping with arrangements. The location was spectacular, right by the lake and away from the crowded areas. The dining could improve with more options, but overall, it was a delightful experience.
Rooms
9.0
My room was beautiful, with double French doors opening up to a terrace with a view of Lake Geneva and the surrounding mountains. It had a unique layout with two bathrooms and a separate sleeping area with direct garden access on the Seepromenade.
Service
9.0
The service was exceptional, helping us with arrangements and making us feel at home throughout our stay.
Location
10.0
The location was truly breathtaking, overlooking Lake Geneva with a patio to relax and enjoy the views. It was close to attractions like Chateau de Chillon and Marché de Noël.
Dining
7.0
The dining experience was good overall, although the breakfast selection could be more varied. The ambiance and service were great.
Facilities
8.0
The hotel offered excellent facilities, including room service and tours assistance, enhancing our overall experience.
Benjamin
United States,
February
2024
7.2/10
I felt like stepping into a charming old-world charm with the quirky design of the rooms, though some may find the multiple adjoining doors overwhelming. Perfect for us traveling with our toddler; however, it may not suit everyone's taste. The location by the lake is delightful, but the proximity to the railway line could be bothersome depending on your room. Overall, a unique stay with some minor drawbacks.
Rooms
8.0
The rooms had a fancy old-fashioned charm that was adorable, with more adjoining doors than I've ever seen. Perfect for us traveling with our toddler.
Service
9.0
The staff were kind, helpful, and attentive throughout our stay. Professional service all around.
Location
7.0
The location near the lake and shopping stores was amazing, offering a nice view and convenience. However, the nearby railway line may lead to occasional train noises.
Dining
5.0
The dining experience was average with limited options and some layout issues. Vegetarian food was available but with room for improvement.
Facilities
7.0
The hotel offered standard facilities that cater to basic needs, ensuring a comfortable stay.
Amy
United States,
September
2023
7.8/10
My stay at the hotel was truly enjoyable. The rooms were spacious and modern, equipped with a lovely balcony and a huge, very comfortable bed. The views from the rooms, including the special view from the lobby on arrival, were spectacular. However, the service was a bit lacking in clear communication and awareness. The location was fantastic, offering a quiet retreat yet still close to the charming town center and the famous Chillon Castle. The dining experience had room for improvement with limited options, but the home-baked bread was a nice touch.
Rooms
9.0
The rooms were spacious, modern, and comfortable, with great views.
Service
7.0
Although the service was a bit rough in communication, the staff tried to be helpful.
Location
9.0
The hotel is excellently situated near the town center and attractions, offering a quiet atmosphere away from the bustle.
Dining
6.0
The dining options could definitely use some improvement, but the home-baked bread was a nice touch.
Facilities
8.0
The hotel facilities were adequate for a comfortable stay.
Amanda
United Kingdom,
July
2023
7.2/10
The hotel's rooms are very tired and do not reflect the conditions of the rest of the establishment. However, being in the basement, my room had a large terrace to enjoy the view, and it was clean with a nice view of the lake. The service was excellent and very helpful, despite a couple of instances where staff entered the room without knocking. The location of the hotel is amazing, right on the lake, although my entrance-level room didn't offer a spectacular view as expected. The dining was decent but could be much better for a hotel of this caliber that calls itself 'Excelsior. '
Rooms
7.0
The room in the basement had a large terrace and a nice view of the lake.
Service
8.0
The service was excellent and very helpful, although there were a couple of instances of staff entering the room without knocking.
Location
9.0
The location is marvelous, right on the lake, although breakfast needs to be sought elsewhere and my specific room didn't offer the expected spectacular view.
Dining
6.0
The dining experience was decent but not up to the standards expected for a hotel like Excelsior.
Facilities
6.0
The facilities were quite limited considering the hotel's claims.
Peter
United Kingdom,
July
2023
8.4/10
I had a wonderful stay at the hotel. The lake view from our balcony was lovely, but slightly blocked by a big tree. The room itself was clean, light, and had a super comfy bed. The spacious room with doors to the garden and promenade was a real highlight. The staff were excellent, very friendly, and even changed our room to one with a better view upon request. The location was amazing, just the right distance from the hustle and bustle to be peaceful but still easy to walk into the center. The dining experience could have been better, especially for a hotel that calls itself 'Excelsior. '
Rooms
9.0
The room was clean, light, and had a super comfy bed. Despite the lake view being slightly obstructed by a tree, the spaciousness and access to the garden and promenade made it a delightful stay.
Service
9.0
The staff were excellent - so friendly and accommodating. They were quick to provide information about the area and even changed our room for a better view when we asked.
Location
9.0
The location was amazing, striking the perfect balance of being near the lake and center while maintaining a peaceful ambiance away from the busy areas.
Dining
7.0
The dining experience could have been better, especially for a hotel of this caliber. There could have been more variety and improvement in quality, considering the name 'Excelsior. '
Facilities
8.0
The hotel offered a range of facilities to enhance the stay, making it convenient and enjoyable for guests.
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